Privacy Policy
This policy says what data we collect how we use it and how we keep your data safe.
Effective Date: 9 November 2024
Last Updated: 9 November 2024
Version: 1.0
Line Marking Australia ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact Information for Privacy Matters
- Line Marking Australia
- 240 Plenty Road, Bundoora VIC 3083
- Email: info@linemarkingaustralia.com.au
- Phone: 0417 460 236
- Privacy Officer: Niel Bennet, Director
Information We Collect
We collect personal information necessary to provide line marking services, respond to enquiries, and fulfill our business obligations.
Information Collected Directly from You
- Full name, company name, email, phone number
- Project location address
- Uploaded documents: site plans, layouts, drawings
- Photos of existing markings or facilities
- Project specifications and requirements
- Email and phone communication details
- Recruitment details for job applicants
Information Collected Automatically
- IP address, browser type, device type, operating system
- Pages visited, time spent on pages
- Referral source
- Date, time, and location estimation
- Cookies for session, analytics, and marketing
Information from Third Parties
- Business referrals and contacts
- Contractors and project managers
- Credit history and business verification (for large projects)
How We Use Your Information
Primary Purposes
- Preparing quotes and proposals
- Coordinating and executing projects
- Responding to enquiries and providing support
- Legal and regulatory compliance
Secondary Purposes
- Improving business processes and website experience
- Marketing communications (only with consent)
- Internal record keeping
How We Store and Protect Information
We take reasonable steps to protect information through physical, technical, and administrative measures including encryption, secure storage, access controls, and staff training.
Data Breach Response
- Immediate containment and assessment
- Notification to affected individuals
- Notification to OAIC where required
- Review and remediation
How We Share Your Information
- Service providers and contractors
- Professional advisors (legal, accounting, insurance)
- Technology providers (hosting, CRM, analytics)
- Legal and regulatory bodies when required
- Business transfers (e.g., mergers)
Your Rights
- Right to access
- Right to correction
- Right to deletion (where applicable)
- Right to opt out of marketing
- Right to complain
Cookies and Tracking
Our website uses essential, analytics, and marketing cookies (with consent). You can manage preferences via your browser or our cookie banner.
International Data Transfers
Some service providers are located overseas. We ensure they meet strong privacy and security standards.
Contact Us
- Privacy Officer: Niel Bennet
- Email: info@linemarkingaustralia.com.au
- Phone: 0417 460 236
- Address: 240 Plenty Road, Bundoora VIC 3083
Last Updated: 9 November 2024