Wayfinding & Bay Numbering
We've implemented wayfinding systems in shopping centres, hospitals, airports, and multi-level carparks across Australia. Level indicators, zone colours, bay numbers, and directional guidance that helps drivers find parking quickly and remember where they parked.
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What is Good Wayfinding Reduces Frustration and Improves Customer Experience?
Quick answer: Line Marking Australia designs and marks car park wayfinding, including colour-coded zones on each level, large level numbers on columns and walls, sequential bay numbering and directional arrows. Good wayfinding helps first-time visitors find a space and their car again. Bays and aisles follow AS/NZS 2890.1:2004, and accessible bays AS/NZS 2890.6:2009.
A shopping centre in Chadstone called us after customer complaints about their multi-level carpark reached critical levels. Shoppers couldn't find parking spaces, couldn't remember which level they'd parked on, and spent ages circling looking for their cars. The centre had bays, but no logical numbering system, no level indicators, and no zone differentiation.
We designed and implemented a complete wayfinding system: colour-coded zones on each level, large level numbers on columns and walls, sequential bay numbering within each zone, and directional arrows guiding traffic flow. Within a month, customer complaints dropped by 70%. The centre's security team reported far fewer calls from people who couldn't find their cars. Shoppers started using the centre's parking app because the bay numbers actually matched reality.
Why wayfinding needs to be intuitive
Wayfinding isn't just paint on concrete. It's a navigation system that needs to work intuitively for first-time visitors under stress. A driver entering an unfamiliar carpark, kids in the back seat, running late for an appointment, needs to instantly understand where they are and where spaces might be available. Colour zones, clear level identification, and logical bay sequences make that possible.
We made a significant error at a hospital carpark in Box Hill in 2016.
See our numbered bays line marking, multi-storey car park line marking and signage fabrication and installation pages.
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Compliance Standards
Off-Street Parking Facility Design
AS/NZS 2890.1:2004 provides guidance on carpark wayfinding including signage placement, aisle marking, and circulation design. We design wayfinding systems that complement compliant carpark layouts.
Signage and Wayfinding Integration
AS 2899.1 covers public information symbols including parking facility graphics. Our floor marking integrates with signage systems using consistent symbols and colour coding.
Accessibility Wayfinding Requirements
AS 1428.1 specifies wayfinding requirements for people with disabilities. Accessible parking bays must be clearly identified within the broader wayfinding system with appropriate symbols and colours.
Colour Contrast Requirements
Building Code of Australia specifies minimum luminance contrast for wayfinding elements. Our colour selections ensure adequate visibility for drivers and pedestrians including those with vision impairment.
Emergency Egress Wayfinding
AS 2293.1 covers emergency wayfinding including exit routes from carparks. Our wayfinding systems integrate with emergency signage requirements without creating confusion.
Shopping Centre Carpark Standards
Shopping Centre Council of Australia guidelines recommend wayfinding best practices for retail carparks including zone naming conventions and bay numbering sequences.
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All our work meets or exceeds Australian Standards and state road authority requirements
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AS 1742
Traffic Control Devices
Specifies line colours, widths, arrow designs, and placement for road markings. Ensures all traffic control devices meet national safety standards.
AS/NZS 2890
Parking Facilities
Covers bay dimensions (2.4m × 5.4m standard, 2.4m × 5.4m accessible plus a 2.4m shared zone), aisle widths, and traffic flow requirements for compliant parking areas.
AS 4586
Slip Resistance
Defines slip resistance classifications (P rating) for pedestrian surfaces. Critical for wet areas, ramps, and high-traffic zones.
AS/NZS 1428
Access & Mobility
Sets requirements for accessible parking bays, tactile indicators, and mobility access. Essential for DDA compliance and accessibility audits.
What Our Clients Say
Results based on typical project outcomes. Individual results may vary.
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Frequently Asked Questions
We divide the carpark into logical zones based on entry points, lifts, and stairs. Each zone gets a colour and letter designation. Bays are numbered sequentially within zones, typically 1-50 or 1-100 per zone. This keeps numbers short and memorable while allowing unlimited expansion.
We recommend primary colours that are easily distinguishable: red, blue, green, yellow, orange, purple. Colours need adequate contrast with concrete and good visibility under artificial lighting. We avoid similar shades that could confuse drivers.
Bay numbers on the floor should be minimum 300mm tall for visibility from a moving vehicle. Column-mounted numbers should be 150-200mm. Level indicators on walls and columns should be 500mm or larger for approach visibility.
Yes, we coordinate with parking technology providers to ensure marked bay numbers match sensor positions and digital display references. Mismatched numbering between physical marks and digital systems causes major customer confusion.
Floor numbers in traffic lanes typically need refreshing every 2-3 years. Column and wall marking lasts longer, usually 5-7 years. We use thermoplastic for high-traffic floor areas and quality paints for vertical surfaces.
Both. We can implement your existing wayfinding design, or our team can design a complete system based on your carpark layout, entry points, and vertical transport locations. Call Niel on 0417 460 236 to discuss your facility's needs.
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